Not a good experience , it took 3hrs and 20mins to finally get some progress changing my policy , after spending 1 1/2 hrs online and on the phone on Monday afternoon then told sales would ring me before 18.30 when we were due to pick the vehicle up and yes they definitely would ring us NO PHONE CALL. On the phone at 8 in the morning go through everything again told to go online as the people on the phone line couldn’t deal with my request and couldn’t transfer me to anyone who could deal with change of vehicle ! Online again went through everything AGAIN only to be told someone from sales would ring me , really ? 2 hrs later no phone call , rang again and person said he’d chase up sales . Went online again and they said they would chase sales up . Finally sales rang and we managed to get policy sorted but £120 dearer than the quote I had the day before but didn’t have a lot of choice as had to use the vehicle 5 mins later - just in time but what an exhausting experience . £40 off another policy - I’m not sure I could go through that again ???