My Initial contact was good but trying to obtain information about the Insurance documents descended into a series of repeated questions and answers none of which were very helpful. There was NO Email address that I could use in order to clearly explain my requirements and all that I kept getting reset requests through a 'no-reply' Email address was "log in to your portal" or "activate your Account" neither of which were possible, as the system did not tell me how. since your system kept on telling me to log in without password and then telling me that the information was not as before. If your on line chatters and your web site were to be a bit more user friendly I may not have cancelled the policy. Peter Sinclair