Wanted to add a second driver to my policy, this ended up taking me over 1hr 40 minutes as I had to wait ages, when agents chat there is long gaps, I have the feeling that they have more than one chat going on. After getting almost to the end the system logged me out! After waiting again then speaking to another agent, starting the whole process again I finally finished and paid. When looking at the document my drivers names were spelt incorrectly, also the only reason he will ever drive the car which was driving to work was also not on the insurance certificate. Please, please can agents not go back on the phone?? Experience left me very frustrated. Jacqueline Tripp