I was very dissapointed at not being able to speak to someone directly. It took me 5 attempts to even get onto the portal. I wanted to change my insurance from old car to new and as I couldn't do this easily I had to drive my husbands car to work. Next day I managed to reach live chat and had to buy a temporary 5 day cover which I was not pleased about. Very poor service and so complicated. I was told that the temporary cover price would be reimbursed once the policy had been fully changed. This was extremely hard to do.
4 years ago
One Call Insurance has a
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