These bozos pretend to give you free breakdown cover 'worth £39' to ensnare your custom but then you find you have to pay £20 every time you use it and you can only use it twice. Of course you think hey I know I'll upgrade to their 'gold' breakdown cover that is £59 but then find you have to pay £39 for that, rather than the £20 difference between the two levels of cover, so 2 months into my policy I've paid nearly £80 for breakdown cover, only to be gleefully told by the helpline guy that I can't use it for 14 days!!!! What??? This is taking the p1ss. Even the AA let you use the service 24 hours after purchase, not make you wait 2 weeks. So I've now paid for something I can't even use. Great. Note to one call insurance - if this is your idea as a business model for how to get repeat business you've failed miserably. Come renewal time I'm gone, even if you're still the cheapest. Also the website is pretty poor too. Repeated failed attempts to register so I can see my documents on some mystical portal, every time it says 'an error occurred', very helpful. And it says 'Registration is simple, all you need is your policy number' so you click Register and it asks you for everything EXCEPT your policy number! Comical. Anyway, steer clear, you've been warned. I'm just praying I never have to make a claim. Good luck if you're already with these numptys.