Could not speak to anyone in person. Went on live chat (33 in queue)after waiting, only to be told I had to do it on portal. Went on portal and it said couldn't do it and to go on live chat! Went back on live chat (57 in queue) finally got through and it was done but was not offered the £15 discount for doing on the portal even though the portal wouldn't let me do it! Two and half hours later I wastold it was done. Checked the portal and they hadn't changed my gold cover breakdown to be vehicle.... you guessed it... had to go back onto live chat! Once insurance runs out I will be going to an insurer that I can actually speak to even if it costs more as you cannot beat the contact voice to voice.