Nothing went wrong (yet!) I am just extremely suspicious of so many positive reviews being posted (almost constantly atm), with so many of these glowing reviews almost always mentioning the call handler’s name or tag. I smell a rat, and think it’s an inside job to boost positive ratings and may even be being posted by the telephone staff themselves to boost their image or gain a work bonus for gaining the most positive feedback reviews. I know Starbuck’s staff do it, so why not One Call workers? It just seems weird to have such a frequency of reviews being left during a short window, most mentioning the rep who assisted them. In reality, most genuine callers or online chat enquiries are made by customers who are not likely to even remember the name of the One Call staff member who helped them, let alone immediately rush to leave a glowing 5* online review using said persons name. Nah, sorry One Call. I think you are somehow artificially creating these reviews to increase your actual rating score. Do feel free to prove me wrong.