My issue is with the 'chat' process as I'm not great with technical stuff. I wanted to change my car insurance to a new vehicle but as it was only registered today the details were not yet on the database so Claire T had to do it manually and had to ask me lots of questions, some which I did not know the answer to. Claire T was very patient but I found the process stressful and frustrating and not helpful at all but we got there in the end. I also wanted to clarify something later which cr3 helped me with. Staff were great but not so much the chat process - sorry....