Currently going through a live chat now. Last week I had to change my address as I have recently moved...had to pay £46 to make this change (admin fee, NOT because I have moved to a more dodgy area, in fact, it's the opposite), now, 6 days later I have had an email to say they are about to cancel my insure, and I will have to pay for the privilege! Not impressed... Right, the chat is finished, apparently my insurance won't now be cancelled, it was a blip on their part. Hey ho...half hour of my life I won't get back, plus anxiety through the roof now. Live chat was helpful, but I could well have done without receiving that email in the first place. Not happy with having to pay so much to change address either. will go back to Tesco when next up for renewal as they are brilliant.