I had a problem with a policy cancellation. This was due to automated policy renewal. I had notice of this renewal until I saw a debit on my bank account! I tried to cancel a policy via the chat service. The service was not working. I tried to call them on the phone but this service had been stopped? I sent an email and received a reply telling me to contact customer service. My bank had to recover the cost of the policy. I did recently manage to use the customer chat service, after I received a letter telling me the policy was cancelled, but the letter said I would have to pay a cancellation fee plus a fee for policy use? I spoke to one of there agents to help solve the problems. I told them my problems and they were no help at all. Basically they didn't believe I did not receive a renewal notice? Beware of insurance companies who you can't contact. People should be able to phone.