I went with this company because the reviews were good and the quote was also very good. However, after a new quote for upgrading our car the quote was double any others on offer and the "sting in the tail" was when we needed to cancel - I might as well have paid them for the 9 months remaining since the charges were beyond ridiculous!!!! Its impossible to speak to anyone in person, their web chat takes so long and on one occasion had to ask if they were still there only to be disconnected. I am just relieved we never had a situation where we had to make a claim! Shop elsewhere if you want to save money in the long run or, just change your car before renewal is due!!!! I DEFINITELY wont be using again.