Tried to move car insurance from old vehicle to new one through online portal but said I had to go to live chat to complete. Response was very slow on chat and took an hour to complete transfer (unacceptable) also insurance is working out an extra 20 pounds a month on new vehicle taking it to £54. I got quotes from other providers for £38 for same cover but due to charges to transfer and fees didn't make it financially viable to transfer despite renewal date just being a couple of weeks ago. I definitely won't be renewing with one call insurance on next renewal date due to these issues.