Live chat, this actually means chatting with an agent that's of course chatting to multiple customers. This in turn means every response takes ages. To do a basic task that would take 5mins on the phone takes 10 times as long. A simple cancellation of policy took 1 hour 30 mins to complete, with 4 different agents, all obsessed with asking if email and mobile number was still correct on file. Of course no one else works during the day and mucking around for that amount of time is ludicrous. Passed from agent to agent once explaining what you want to do, only to spend the next 10 mins answering about email address and mobile on each occasion. No telephone contact number as an option. I've learnt my lesson, if a broker doesn't advertise a contact number under 'contact us' avoid and insure elsewhere.