I am 83 and tried ro change my address on the chat line. I couldn't find my bank card do i said i would do it online. I went online the next day and it said i had to pay £24 which i did and then i got an email to say my insurance has been cancelled. I was very upset by this. Could someone not have called me to explain the situation instead. It is not very good customer service especially for an elderly person like myself.
3 years ago
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