I have difficulties using online forms and tech in general. My physical and mental health issues have been worsened trying to get my problems with my policy sorted. You make it impossible for someone like myself to be able to just pick up a phone and talk to someone. So impossible I have wasted over three hours searching online and in your chat continually being forced back to the portal page and being told I've contacted the wrong department and having to wait even longer to wait to live chat with someone, who then doesn't bother to read all the previous messages above and expects me to type everything out again! There are thousands of individuals like myself who for whatever reasons struggle accessing and using online forms and documents. Why not make life easier for us and provide a phone number? Onecall Insurance? How can you be called Onecall when you won't provide a number to be contacted on?