When I changed my car on 22/12/21, I tried to update the policy on the portal. I was unsure if the change had been processed, so I telephoned to confirm. The operator said that it had and I had nothing to pay. Later when my private plate had been transferred to my new car, I again went on to the portal to update. I noticed that my policy had not been updated and was still showing as on my old car. I put this down to the festive period and went on live chat. The operator informed me that the policy change which I thought had taken place 11 days before had not been processed. And that I had in fact been driving all that time uninsured. Not good. The live chat operator processed the change of car and the transfer of the number plate. She said that there was a record of my telephone call on the 22nd and that exact details were kept. But yet she had to ask me the details of my new car. I have two complaints. I could not use the portal to change the car on my policy on the 22nd of December. Also the telephone operator misinformed me regarding this and led me to believe that the change had taken place. I would like you to review the record of the telephone conversation and also the live chat.