I always have Home Assist Breakdown Cover, so was shocked to find out that I didn't actually have it when I needed it this morning, especially as when I opened my portal to check, it said I had selected it? It took a good half hour trying to sort this via Live Chat. It would have been much quicker and easier to explain if I could have spoken to someone. I did ask. In the end I paid extra for the cover, but they still wouldn't come out because I'd already spoken to them about it. What's the point in having Emergency Cover if they won't come out in an emergency!!! Complete waste of time. Very, very, angry.