My car insurance was automatically renewed while I was on holiday and I needed to cancel it since I don't have that car any more. I had to contact you TWICE to get a refund, then realised you had only refunded £58 of the £197 I had paid. When I asked for a full refund I was told I needed proof I no longer owned the vehicle. Why was I not told this from the outset? If I was a suspicious person I would think you were hoping I wouldn't notice the shortfall, or I would give up when faced with bureaucracy. Doesn't inspire trust. Also doesn't help that there is no email contact so I had no paper trail. At least getting to chat to someone was not difficult, though the subsequent action was slow. I would not use this company again or recommend it to anyone I wanted to remain friends with.