Having spent 2 hours on Friday and repeatedly kick out of the chat. Each time I was reconnected I was passed to another operator who asked the same questions which were asked before even entering the chat. On the second occasion and after 25 minutes I was told I was in the wrong department and then put on to another operator for the same questions and then kick out again. Today 45 minutes, same questions, hopefully managed to make the changes, but then told I need to contact a land line, which was never mentioned any privious correspondence. Today's experience although better, still very frustrating!!!