Cancelation Shock!
I called to day to cancel what I thought was a monthly rolling policy, only to be informed by Rebecca W that I needed to pay another two premiums. Rebecca W Said:
payment on 1st April covers 21/02/22-21/03/22 the payment in may will cover from the 21/03/22 as your policy has renewed into the next month.
This seamed unclear and not explained in the policy that you are paying a month in arears. It is poor selling of a monthly insurance product, especially as I usually like to pay for the year as a whole at the start and did not have this option. I now have to pay for two payments I was not expecting to pay. POOR SERVICE shame as I have been customer for some years now.
3 years ago
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