I have used one call for quite a number of years for my motor and home insurance but my experience this year with my motor has been terrible spending hours doing an online chat, i bought a new car and wanted to know how much it would cost to amend my existing policy and a quote for a new policy, this appeared to be very difficult. I was told someone would have to ring me regarding a new policy... my phone rang twice a while later and i was not able to answer, i tried a few times to call back and just got cut off each time, back to the dreaded online chat, in the end i took out a new policy with one call but through compare the market as it was much quicker. I have been on today to get a price for adding business mileage as i am volunteering in taking generally the elderly to appointments, i was quoted £55, if I could of done this on the portal it would of been £15 less.. but the system wouldn't let me. I left it for a while and have come back to try and do online chat and the date box will not recognise the date which was in the correct format, tried this about 6 x but no luck, so decided to ring the telephone number i had, but after listening to the spiel and waiting for 15 minutes gave up. Come on one call bring the telephone lines back.