Despite advising that i couldn’t access my account online I was told by 2 people to change my address online. I was sent a link to verify my email and a link to change my password and I still cannot log on. It’s just says to check my details are correct. I have had this issue every time I have tried to access my account in the past. I asked the operator to change my address and was told to do it online. I will be moving into a new house on Monday without house insurance because your phone lines are closed until Monday and your live chat operators won’t change my address.