I contacted one call to add business to my existing policy. There was no clear number displayed on the portal to contact an advisor so I used “Live chat” queued what seemed an eternity, just to be told that I could add business to me policy because of the underwriter. I was annoyed, but understandable- as I had contacted out of office hours. As a Nurse, that work shifts, it is difficult to get things done outside of said office hours. I was then emailed to expect a phone call two days following as the issue was not resolved. No number provided. I had to Queue again for live chat for about 20mins , eventually the instruction to was to call!? I asked for the number and had to queue again, to have to go through the same thing for the 3rd time. When I got through eventually the operator sorted the problem without any issue? Which made me feel like I’d massively wasted my time, when the matter was sorted quickly. Why couldn’t this be sorted by an advisor on the live chat?! It is very annoying.