Whilst Daniel L who dealt with my enquiry I was on chat for well over an hour which is totally unacceptable.
You should have a dedicated customer service line for customers. If you can't promise to provide this I will go elsewhere at renewal.
I was on a poor internet connection. Why do you have telephone as an option when it doesn't exist. I even had to wait in queue to get to an agent.
Very poor customer service.
The internet and customer chat should not be the only option.
My problem was solved by it took well over an hour.
3 years ago
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