The agent: JL8 JL8 helping on Live Chat was excellent. I’d give him 5 stars if there was a separate feedback for the chat/agent. Onecall: The poor ratings (2stars) are for ‘one call insurance’ (the brokers), and their abysmal ‘contact’ infrastructure. Telephone service: 1 star: I had a Terrible experience. For starters in order to get through, One has to listen to a mind numbing long recorded message and then you are put on hold. Today it took 35 minutes to get through. I was 22nd in the queue. A human voice finally answered and said ‘we can’t help you here. Please go to live chat/portal.’ 😣 Live Chat: Next it took 30 minute to connect to an agent. I was 44 in the queue… One would think live chat would be available on the spot.., but no. Not with Onecall!! God forbid if your phone locks you you out while you are waiting. So next 30 min we’re spent tapping the screen to keep it alive! Once the agent connected, the rest was done quickly, But once again I was directed to ‘Portal’ for downloading the documents. Bottom line: Ensure you have a robust phone/computer/printer and never ending supply of patience if you want to do business with OneCall. And then aside at least 2-3 hours if you want to make even the minutest of changes to your policy. Message for OneCall: Please sort out your telephone service or you are set to lose customers.