I dislike most comms methods. But when you have an emergency I would prefer to talk to someone and then follow up in written form. I am slightly challenged with written communication and in a poor comms area, so at a disadvantage with leads to a very stressful situation. I do not believe a total reliance on IT is useful as what happens when such communication methods go down? Also the conversation I was having ended before I had submitted all my enquiries, (probably because I need more time to write and check before submission). The documents that were not showing on my account now are, so that’s good. But that still does not answer the other questions. I also believe I was waiting the same amount of time for the live feed as hanging on the telephone, so not really a great time saver. Plus where are these written communications records kept, to state either party has advised the other, which you can keep with an e-Mail. Otherwise OK.