Contatced One Call today via live chat option. If I was reviewing Ben who was on the chat I would give the review 5 stars. However getting in touch with One Call to change the address on the policy was extreemly difficult. I tried to phone during working hours and was told by automated voice to use the live chat option via the portal. I went onto the portal but it did not link me to live chat, nor did it allow me to make ammendment to address via portal despite website staing it could be done. So I had to make a change via the live chat but could only get onto live chat by doing a new policy quote. So left with the view that once you are a customer it is very difficult to get in touch whereas when I was going for a new policy the response was better although I dont understand how being first in line kept increasing the waiting time. At one point being first in line showed a 3 minute wait but then whilst still first in line the waiting time regualrly escalate right up to 10 minute wait. It ws also clear from watching the live chat box that several people waiting gave up waiting. As I say the person who dealt with the changes today was excellent. It was just the process of getting there which was frustrating.