Firstly…I needed to speak to someone as I thought it would be better. So, k ended up with a “chat” which I found the answers didn’t come through quick enough. Possibly my error for being stressed. If I could have actually literally had spoken to someone, I might not have been £150 out of pocket. As I hadn’t done this before, therefore I needed clarification and help with understanding the process. I ended up cancelling a policy with about over 10 months on it…..and getting a new one….as I had changed my car. It was an absolute nightmare for me. Things are expensive enough as they are, and your trying to do the best for the money you have. Therefore my review is not very nice, the experience was just awful. In fairness my refund of the difference was dealt with rapidly. But, in total it cost me a lot of money. Then I get emails to say I’m now a part of “ the Family”. Well, hopefully my “Family” would treat me better.