It was almost impossible to access Live chat on your website, there are also no phone numbers to be able to speak to someone. Your letters are very threatening with short deadline to you cancelling my policy. All the information you requested should be within your own records of my policies, given I have been with you since 2018. The stress that has been caused by making an enquiry about a claim which didn’t proceed to a claim demonstrates how unsupportive this company is of its loyal customers. I dread to think what would happen if I actually made a claim. I will be moving all of my policies as they come up for renewal!