The first year with One Call was great. Competitive price, great service (although I never made a claim). At renewal, the quote was very unclear. It seemed like I was being steamrolled into a 'premiun service'. I HAD to call them to resolve/understand. My current policy was no longer available. The annual increase was from £198 to £280. A 40% increase!! The additional benefits were insignifiicant eg EU driving cover increased from 90 to 365 days - how many people drive abroad for more than 90 days pa? So I'm shopping around, again, again. Doesn't any insurer VALUE LOYALTY?