I have had a very rocky start. Having gone with you guys and finding all sorted then receive a text message to say my insurance will be cancelled if I don’t get in touch. Please could you review this. An email or text message with more detail would stop customers panicking. If you had emailed to say the original driving licence check did not go through or the no claims form needs adjusting I would not have stressed. Then being stuck in a queue for live chat and not be able to talk over phone is awful! Then having to re join several chat queues to be sent to right department was more Stressful. When I finally got through and some one managed to sort it in total took me three hours!!! I had to then lose my place in the queue to contact my other insurance company to then join another queue to finally get it sorted. Please could you make the portal send notifications to you to alert you if you do need to send further info. I had no previous contact only the text to sat your insurance will be cancelled if you do not contact us. Crazy!! You need to re think customer service big time. Yes it’s cheaper doing on WiFi chat but most of us would like the option of talking to some one. I’m hoping this is it and the rest of my year with you guys will be smooth but have to say am dreading have ti get in contact with you guys even for some thing little as nothing is simple or quick. Please re think you customer service other wise you won’t keep your customers long term.