I signed up the first time 2021 One Call as I did not have any problems on buying into the insurance - no claims required during the year. Only a call out due a burst Tyre. I signed up again this year as it seemed easiest to do and it was easy to sign up for the insurance. However recently there was an incident with a couple of parked cars and a moving car. All clear cut as we had the number of the car in the incident due to a very king witness. I telephone a few times to one call, very frustrating with queues then on getting through on two occasions was cut off as they could not hear me . Called later in the evening got through spoke to Peter who was very helpful and took all the details. I had to email photo's and we had a video of proof of incident and damage. I emailed on the 21/09 and then again on the 27/09, It is now the 4/10/2022. I still have had no confirmation or feed back. At this moment in time I would not recommend One Call if you wish for any after service. Regards Gail