I needed to add my son to my insurance. I followed the advice given by One Call and went online. After filling out all requested information I am told I need to go on Live Chat. After waiting for ages I enter into a chat with someone called Alex. After a short while the chat finished abruptly and I got told to contact One Call via a phone number provided. I eventually talk to a young man who was able to sort me out. Why then was I directed to the wrong place not once but twice? Sort yourselves out or you will lose a loyal customer. Awful experience. Shocking customer service.