The two star review relates to the fact the entire One Call system is all but designed to totally frustrate people by making it VERY difficult to find a method of physically contacting anyone. If anyone is in any doubt about this statement, just ignore what appears to be a fake Trustpilot rating and read all the comments on their Facebook page. They ALL relate to the same subject of difficulty being able to contact OC. Why is the online chat link hidden via the Complaints page (entirely appropriate in one respect) and why is it not openly available to all on the front page of your web site..??!! The two stars are for the help once online.