I purchased car insurance, and it took a month for my documents to finally appear on the customer portal. The money was taken immediately but it took two separate conversations via Live Chat (which was hard to find on the website) over the course of the following weeks to get my policy to appear online. I started to wonder if I in fact had valid car insurance. I also requested the documents to be posted but, to date, they haven't arrived. That said, I would like to praise customer service agent Maxine L (ML4), with whom I spoke on Live Chat on the second occasion because she was helpful and resolved my issue.