Left feeling not very "Platinum" by LiveChat today. My new lease vehicle is being delivered this weekend, so I need car insurance. My current lease vehicle is due for collection next week. I therefore need to insure both vehicles at the same time for a few days. That must be quite a common situation for customers who prefer to lease. "No" say OneCall. "We don't offer that. But here's a link on our site to a third-party temporary insurance provider." I tried that later and the link didn't work. I asked for a quote for the new vehicle, and for that, the agent sent me another link to obtain a quote for the new car based on a vehicle change. Following that link, the page advised that it couldn't help with my request. It told me to either contact Live Chat - I'd just done that - or call 01302 567820. I did and the line was closed for the day. As I say, not a very "platinum" experience. Rated two out of five because I didn't have to wait long for Live Chat - though the service by the agent named Chelsea was useless - and I've been a customer for a good few years. It's going to be easier to buy a new policy for the new car, and expire my current One Call policy when the current car goes back. Oh well, I did try.