The chat L06 was very helpful - what is the problem is the fantastic portal which allows you to nothing useful like cancel insurance which then costs a ridiculous amount in charges set up fee 49.99 for something your customers complete and so cancel and change charges that a customer does costing every time - no phone no so have to 'PAY' for the chat - it is absolutely shocking and I am so disappointed I will not be renewing or recommending your service - I will be detailing the experience to Martin Lewis as I find the whole thing a disgrace - I hate to think what additional costs will 'appear' if god forbid I actually have an accident sorry but not even worth thinking about