I bought this insurance as a renewal instead of my Saga renewal. I had an email and what's app asking for proof of my "no claim" bonus. I was surprised as I thought your companies communicate with each other. I tried to upload the pages that had my address and schedule on the renewal quote showing the 12 years no claim bonus. I tried to use your portal and thought all was ok. Then I get a letter to say I hadn't done it or it wasn't accepted? I tried to find a way to speak or email you but there is no way to ever communicate. It took me two hours to find your address so I've now posted and tracked the copy of my renewal documents and tried to re-upload again too my complaint is we can't speak to you, why not