I found it very difficult to try to contact someone via live chat, I tried several times via the "contact us" facility on my portal but it kept taking me to frequently asked questions, eventually it took me to live chat, I found it infuriating that you do not have a customer service contact number and cannot speak to anyone if there is a problem that your frequently asked questions cannot answer. I also could not find any information on the portal stating the times when contact via live chat was available. Once I was able to get onto live chat, my query was resolved quickly.