I wrote a very critical review after a poor first contact experience and problems in getting the information I wanted from the web-site. I then received a call-back from Brendan (BJ5) who could not have been more helpful. He talked through the queries I had wanted to raise and gave me the answers and other information I needed and also explained why there had been the delay in getting back to me in the first place. A pleasant and helpful person to deal with, he completed turned around my attitude from "Why on earth would anyone want to deal with these people" to something much more positive. I also appreciated being given all my options but with no attempt at a hard sell. Altogether a really good buying experience.