Ironically it’s almost impossible to speak to Onecall other than to make a claim. You have to check FAQs or sit in a queue for their chat service. The sales person I eventually spoke to (Matthew) was personable and helpful, but when I wanted to amend my policy to add in business travel I learned that wasn’t possible. I had to cancel my old policy with no refund and get a new policy mid-term leaving me around £250 out of pocket. I will think very carefully about using Onecall in the future.
2 years ago
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