CA4 was very helpull. No problems with him,answered all of my questions,and was accurate. I was online for about hour and twenty minutes(25 callers in front) for something that i could have amended within 2 minutes if the portal allowed new details to be added when renewing policy. Would have been quicker on the phone. Was asked if i wanted to pay straight away,despite being on auto renew,and having 10 days to go before renewal date,with the option of other quotes from other companies pending. Online too slow and clunky,may put new customers off. Repeat: CA4 was good live chat person,but online process limited functions and not user friendly..