I wanted to talk to someone but couldn't get any phone number to ring. All online didn't work for me today (and not thateasy to access from my account either) plusd there should be a contact phone number for non web access customers in any event - it's a kind of discrimination. The online chat person refAP6 was helpful - and I am sure they didn't make the policy of online only theirself. I am now waiting for someone to call me - "in a few minutes" ?? but I have things to do and if I had been able to speak on the phone in the first place - I would be able to be doing something else by now. so time - which is very precious to us all - has been wasted and is still being wasted waiting for this call. Which should have only taken about 10 or 15 minutes - now we are almost an hour in!