You are virtually impossible to contact. It is totally impossible to contact you by phone about anything other than a claim. Your link to live chat takes you to a page with a finite list of options which do not offer the chance to make a general enquiry. Not only that, but nowhere on this page is there an option for live chat. The only way I found your live chat site, after days of trying to contact you, was when I clicked on the complaints option when suddenly I was transferred to live chat. The customer service person was then very helpful. You had threatened to cancel my car insurance if I didn't contact you and I was beginning to despair that I might never be able to get through to anyone before it was cancelled needlessly. I had just uploaded the wrong kind of document for proof of no claims. A frightening lack of possibilities for direct communication, you need to get some customer service people manning phones please.