I have moved from my own home into a rented property. I logged in to my portal to be told I had no live policies. I couldn't find a way to speak to anyone on the phone. I then tried live chat. Having waited in a queue for 45 minutes tge advisor resolved the problem. However after filling in the form to change address I was then told they couldn't change it and I needed to talk on live chat. Just going round in circles so I pressed the link for live chat only to be told they were closed. So on a bank holiday weekend I find I am not insured. Very poor service from a company I have been with for a few years. I will look elsewhere for insurance.