Mine was a simple question of Is it possible to improve on the price in my renewal quote. This person would not reply with an answer just asking me more question. I did tell him at the beginning all my details remain the same as last year. I spent in excess of 4 hours waiting for a callback then I came on chat which also took a long time to get to the front of the que. I am sure they have your policy up on their screen when you start the chat but he would not give me a quote without more and more questions. To be honest he just confused me. Operator was Callum. I would not like to go through that again.