Website far too sensitive, took payment before I had fully decided what cover i needed. Then I could not phone and talk to cancel or change, had to go through web chat which threw me out when i finally got to speak to someone, then had to log in again and back to the bottom of a lengthy queue. Finally 'spoke' to an agent who was more interested in selling me addons than dealing with what was a very straight forward change to policy. Im stuck with this company for a year now but will not renew again next year. I have never had this hassle with car insurance renewal in the past