Having made contact via the portal to change vehicles I was advised that my current insurer for my Jaguar X-Type wouldn't insure me for my new car which I'm collecting next week, a Kia Sportage. I was told I had to engage in an online chat. After much waiting I eventually got chatting to one of your staff, and after much back and forward messaging I was told I would have to ring a number and talk to someone. Having dialled the number I was sat in a long queue but advised to press 1 to get a callback, this I did, but no one has contacted me. All I want is for my current policy to transfer to my new car with an adjustment to the cost to reflect the new vehicle, without being victimised with a cancellation fee. All I'm doing is changing my car for goodness sake.