Ls7 on live chat was very helpful and this rating does not relate to their service. I am really disappointed at One Call. I have had insurance with them on and off for numerous policies and their customer service has been the main driver to return. When my renewal was due the premium was much higher than other quotes so planned to cancel. The phone line was cut off when i tried to call and when it did ring the voice mail said that calls were not possible at that time, even though it was between the times stated on the web page. I had no option but to go through live chat which took 30 mins, for a conversation that would have taken 5-10 mins by phone. Live chat may be efficient for the company but its hugely frustrating for the customer and will make me think twice before using One Call again.