First call to Sarah appeared to freeze as no reply/response to my initial explanation for several minutes. No explanation for the delay either, so I signed out. Second attempt with KV2 better but could be quicker by explaining what they are doing rather than leave 2-3 minutes or more between messages. THIS IS A TRAINING ISSUE. Other similar sites I have experienced always say what they are doing so you know they are still online and often apologise for any delay. KV2 completed the required changes, learning on the job? The financial amendments were clear. I wish you well.